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General Shipping FAQ
I think my shipping package may be lost or 'stuck'.
I think my shipping package may be lost or 'stuck'.

Does it seems like your package has stopped moving?

Support avatar
Written by Support
Updated over a week ago

If your package has been idle for an extended time it may be time to contact usps and open a claim on your package using the following link

https://www.usps.com/help/claims.htm
Please also note that all packages shipped via priority mail include additional insurance by default.
Always contact your local usps post office, as many times they themselves have your package in hand but need further direction etc.

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